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Mandatory Features To Have While Building A Food-delivery App Like Uber Eats For Retaining Users

Food delivery apps are increasingly getting popular in the food industry. Ordering food online has become a part of our lifestyle. Hence, the number of food ordering and developing UberEats like app has reached its peak. The prime reason for the food delivery industry’s success is discount offers, easy-to-use, and a wide range of restaurants.

Not many would like to give orders over the phone. Some things have changed over time. Furthermore, there are high chances for many places to get crowded during holidays, and customers may have to wait for hours.

They would like to look at the best home delivery service app alternatively and get the foods delivered to their respective places. We firmly believe that this could be one reason for the high demand for such app-based food delivery options.

But here, being a user, we would like to share our thoughts. The advantage of using a food delivery mobile application benefits both the consumers and sellers. These apps also help sellers in many ways by presenting an online presence and ensuring customer’s satisfaction and their feedback.

Many get benefits from using food delivery apps. They are,

  • Businesses (Hotels, Restaurants)
  • Customers
  • Employees

You may wonder how the above given get benefits. I will explain each point in detail and understand the importance of developing a food delivery app.

How Are Business Benefited?

  • Having food delivery apps like Zomato, Swiggy, UberEats help businesses reach specified ROI. Every hotel and restaurant wants their business to have profit, and most of their success lies in getting an expected gain and retaining customers. The food delivery app makes their dream come true.
  • It helps businesses to increase their sales. For example, if a user notices an offer on their mobile while placing an order, then the likelihood of them ordering varieties of food through the mobile app increases substantially.
  • An app will help them minimize the issues faced between customers and sellers, resulting in the seller focusing on his business and productivity.
  • They can quickly get to know the customer demand. Using these apps help businesses rapidly scale the needs and wants of customers.
  • The UberEats clone app development helps businesses reach a broader target audience to expand and serve their customers better.

An important point here is that these apps mainly focus on young audiences.

With apps, businesses get to know their customers better as they get crucial data such as email, contact number, address, taste, preferences, etc. These data help to increase sales.

Having food delivery apps are always beneficial for businesses as they can keep their customers informed on their order status and other relevant information with features such as push notifications. These practices are to enhance brand recognition.

How Are Customers Benefited?

  • In this digital world, every single person existing prefers using mobile apps. Whether it is adding the cost of that expensive product to your weekly budget, one thing is precisely that apps have become an integral part of everyone’s life.
  • Food delivery apps made the process of ordering and delivering food at the doorstep extremely easy.
  • Firstly, customers can order food of their choice from any restaurant or hotel without any restrictions. Customers don’t have to go in person and get their meals; instead, their food will be delivered on time to their respective places by delivery people.
  • Customers can keep an eye on the food’s whereabouts through a GPS map right on the mobile screen, and customers have total freedom to share their valuable feedback via the mobile app.
  • Similarly, many bachelors and employees are also highly benefited from using food delivery apps, and their food cravings are being fulfilled even amid rain.

Nowadays, everyone wants their daily food items to deliver at their doorstep. The technology saves them time and vitality of a human. Reasons why people like using online food delivery apps are-

  1. It saves time and cost, as mentioned earlier.
  2. The online menu gives an option for the user to select from various restaurants.
  3. The app offers multiple payment options like a debit card, net banking, and COD.
  4. Offers – It not only attracts users but also promotes the restaurant.
  5. People prefer using an online food delivery service because of the vast food choices and delivery service.

How Are Employees Benefited?

  • Online Food Delivery has provided employment opportunities for many youths. Students also earn money and meet their educational expenses by doing a part-time food delivery job.
  • Besides, the online food delivery industry has been supportive of companies involved in distributing food packages that make, sell, or service electric bicycles and companies involved in the making and distribution of food packaging. The sizable online food delivery platforms employ many thousands of workers to work as delivery people.

Without a doubt, the online food delivery industry has provided many jobs, especially in the delivery sector.

Considering how everyone benefits from using this technology, it is unavoidable to have these features while developing an app.


Using a food delivery app becomes more comfortable when there is a push notification.

Having push notifications is one of the best marketing tools to enhance the app. Initially, push notifications were used to let the user know if their order was ready or was about to arrive. However, with time the utility of push notifications has also changed by providing information about their latest usable promo codes, offers, discounts, location-based orders, and so on.

Try to manage and send push notifications frequently in a way that improves your business app.

Ensure your on-demand food ordering app that your notifications must add value to the users rather than regular information. Keep your customers updated and continuously update them about special offers and discounts that pave the way to gain customer’s attention.

Having Filter

Understand who your customers are and try to include filters like having different food varieties because many use the food-delivery application only to order a specific kind of food.

Moreover, do include features that allow them to choose the latest offers with free delivery to let users find what they need in less time.

For example, if a user wants Chinese food at an affordable price and wants it to deliver within 30 minutes, then enable them to find all of it with your filter system.

Fast & Secure Payments

One of the first reasons why a customer may be more interested in ordering online than dining is that they’ve had a hectic and a long day and want to go home. It is easier for them to have the food delivered and get over the day they had by stopping by for a food pickup.

People choose to order food online instead of making a phone call to keep their data safe. Therefore ensure to keep their information confidential.

To ensure a better customer experience, include as many payment options as available. For instance, many generally prefer to use debit cards. We can use online payment processors like COD, UPI, Net banking, etc.

Having Reviews & Ratings 

Almost all users will immediately check for ratings and reviews while ordering their food online. So know what your customer wants as every business cares for its customers. Out of all features, one of the must-have on your app is reviews and ratings with feedback.

Also, this feature allows your customers to rate and review various other restaurants on the app. It helps businesses to know the customer’s response to your app.

Have a Website

Do not hesitate to invest in a custom-built website to get started. Because search engines like Google can read your website and help you put on the list of searches.

Make sure you focus on creating a unique, attractive, and social media-friendly website that helps you to be easily featured by search engines when searched. Also, include social sharing buttons to your website, which will give you increased visibility.

SEO Site

An excellent landing page paves a great way to increase your restaurant delivery business. And having a straightforward menu is another feather to the cap. Because it favorably looks professional to your potential customers and a good impression on your brand. A good optimum of keywords and call for action buttons will undoubtedly boost your ranks on search engine pages. At eight out, 0f ten people are researching before they buy anything online. So your online presence is highly essential rather than your restaurant interiors.

Social Media

Social sites are useful to reach your audience widely. Know your customers’ interests and post content related to that by knowing their likes, dislikes, and what they follow. Try getting connected and team up with brand influencers who help you reach the potential audience.

Try maintaining your posts related to your UberEats clone script and use the right hashtags. If you aim from the UberEats clone, then add words or tags related to that. So, keep updated with the market trends. Thereby you will build a healthy community. A friendly tone and simple language are preferable.

A Real-Time GPS Tracker

One of the main features of food delivery apps is tracking their food’s location through real-time GPS. It helps to track the user’s location to deliver the food at the destined place. Users can also easily track the whereabouts of the delivery person.


Many companies are opting for mobile app development for food delivery. Having the best ubereats clone script helped and enabled everyone like users who receive food at their doorstep anytime, hotels/restaurant’s business also improved amid any situation like during pandemic, rain, etc. The advantages of online food delivery facilitated customers to order food and enabled food providers to keep operating even during the pandemic.

Since the business of online food delivery apps is skyrocketing, having these features will help even more to scale your business with the current market trends.

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